Privacy policy

The confidentiality of your personal data is important to us. This commitment to confidentiality explains to you what personal data we collect from you, through our interactions with you and how we use that data.

The Person in charge of Personal Data Protection can be contacted directly at the email address contact@helpnhome.ro

What is personal data?

“Personal data” means unique individual data, ie any information about an identified or identifiable natural person (“data subject”), relating to name, address, Personal Numeric Code, IP or telephone number.

Visitors to the HELPNHOME site and application are those targeted persons, ie an identified or identifiable natural and legal person.

An identifiable natural and legal person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or several specific elements, specific to his physical, physiological, genetic, mental, economic, cultural or social identity.

Whenever we request your personal data, we will explain to you the purpose for which we need it, where we keep your data and who has access to it. Of course, we inform you that whenever you want, we provide you with the information we have about you and of course we will delete it if you ask us to do so.

What personal data we collect and why we collect it

We collect personal data in order to successfully respond to your requests. You provide some of this data directly, for example, when:

– write us a message through the contact form or messages.

Or provide identification data indirectly through your IP address. We do not use your IP address to identify you, but we inform you that it is stored when you access our site – mainly for security reasons. You have the right to request the deletion of the IP.

We obtain some of this data (such as IP) by recording how you interact with our site.

The personal data we collect, depending on the interactions you have with our site, are the following:

To send a message via the contact form.

You can send us a message via any order or employment form. Your message will be sent to, contact @ helpnhome.ro. When you send the message, you voluntarily provide us with the following information:

Name and surname – for identification

Phone number – for communication

Email address – for communication

Service Address – for performing the service

Command – Field in which you detail the services you want

Diplomas – Qualifications field

The personal data requested at the time of sending the message are used only for:

– to be able to contact you and to be able to deliver the desired service to you

Data transmitted involuntarily, when you interact with our website and application:

IP address – When you visit our site, the IP address is registered. But we do NOT use your IP address to identify you or to be used for other purposes.

Operating system, browser, browsing activity and other information about how you interacted with the site. We may collect this information by using cookies or other similar technologies.

The data we collect through our call center or when you contact us.

The data you provide when requesting customer support, telephone conversations or chat sessions with our representatives may be monitored and recorded, it will not be used for marketing purposes, it will be useful only to be able to contact you and to could deliver the desired order.

Cookies

We only use cookies for statistics, cookies that can be disabled directly from your browser. Statistical cookies help site owners understand how visitors interact with sites by collecting and reporting information anonymously.

The data you provide us voluntarily (name, surname, telephone, email address) – the legal basis is to take steps at the request of the data subject before concluding an agreement (art. 6 paragraph (1) letter b of the Regulation (EU) 679/2016).

We use the data to issue your tax invoice, if applicable.

Regarding the data that we collect automatically through the use of cookies or other similar technologies, the basis for processing is consent. Once you access the site, you validly give your consent to the processing.

We also use personal data for our employees, in order to carry out the Employment Contract.

What is the purpose of data collection and how we use your personal information

You can choose about the data we collect. When you are asked to provide personal data, you have the right to refuse.

But if you choose not to provide data that is necessary to provide a service or communicate with us, you may not be able to obtain the information you want (for example, by submitting your information when you place an order on the site).

-Name and surname-

How do we use your first and last name? Why?

In order to get in touch with you, you need to provide us with certain personal data in order to be able to start communication in order to place an order.

To detect and prevent fraud In order to prevent the use of your data by other users, we need to send you emails to confirm your identity.

Customer support We use the data to provide customer service and support services (details) either directly through the call center

—History / transcript of conversations with you–

We need to keep track of the things you sent us via chat or social media.

How do we use the history of conversations with you? Why?

We use it for customer service and support. We need this data to complete the order you placed.

To exemplify the situations encountered by employees. So, when they contact you, they will have an overview of your history and will be able to offer you quality services.

-Information about your phone, laptop or tablet and how you use the site

The information you give us when you browse our site, including your IP address and device type. We also save information about how you use the site and the application.

How we use information about your phone, laptop or tablet and how you use the Why?

We improve your experience on the site, giving you the version best suited to your device. We offer you the best shopping and site browsing experience possible.

We protect the site To prevent and detect fraud against you or our site. In order to ensure the confidentiality of data.

You are not obligated to provide us with any of the above information, but if you do not do so, you may not be able to access the site, and your experience on our site may be adversely affected. The choice is yours and we respect your decision.

Data retention period

We store personal data only for the period necessary to achieve the purposes, but not more than 5 years from the last visit to the site or the last interaction with us.

If we have issued you an invoice, your data will be stored for 10 years, according to the law. If you are an employee of the company, your data will be kept for a period of 75 years, according to the Labor Code.

Who do we share personal data with?

We will not disclose your information to third parties for use in their own marketing or commercial purposes without your consent.

However, we may disclose your information to the following entities:

The information provided by you, which contains identification data may be used for the purpose of preparing employment documents and other documents relating exclusively to employment relationships or for commercial communications or responses to requests sent by you, and in case of legitimate requests, will be transmitted to the state authorities:

Territorial labor inspectorate,

Employment Agency,

Judicial Authorities

To other parties with your consent or instructions.

In addition to the disclosures described in this Privacy Policy, we may disclose information to third parties to whom you consent or request us to make such disclosure.

What rights do you have as a data subject?

The protection of individuals with regard to the processing of personal data is a fundamental right. Article 8 (1) of the Charter of Fundamental Rights of the European Union (‘the Charter’) and Article 16 (1) of the Treaty on the Functioning of the European Union (TFEU) provide for the right of everyone to the protection of personal data concerning him or her.

The rights of data subjects with regard to the protection of individuals with regard to the processing of personal data and on the free movement of such data:

the right to information and access;

the right to intervene on the data;

the right to rectification; the right to delete data;

the right to restrict processing;

the right to data portability;

opposition law and automated individual decision-making, including profiling;

the right to file a complaint with the supervisory authority (www.dataprotection.ro).

If you need any information related to the site, products or services you can contact us at contact@helpnhome.ro

If:

– you want to know more details about the information on this page

– you want us to stop using the information we have about you

– you want to exercise any of the rights listed above

– or if you have a complaint against us

Please write to us at the email address contact@helpnhome.ro